Feb. 5th, 2007

I reached the breaking point with blogger.com and their lack of customer service.

I was actually really happy with blogger(primarily because there was no limit to the number of images I could post in my blog), but I guess that's because I never had a major problem using it. Then, something went wrong. Suddenly, a few weeks ago, I couldn't log in and update my blog.

And of course, I could not reach an employee of the company to resolve the problems, which are all on their end.

I tried and tried and tried and tried to get in and edit my blog. I did everything I could think of and nothing worked. I deleted cookies, I logged off and on the computer, I tried logging in from a different computer, I tried to pretend I'd forgotten my password and requested a reset. Nothing helped.

I tried posting messages on the blogger "help" board but nobody from the company ever responded- - only well-meaning (I guess) bloggers who just didn't know what to suggest. Or rather, they suggested things I'd already done. I tried again anyway, but it made no difference.

Worst of all, I couldn't find a phone number or an e-mail address or ANYTHING for anybody at blogger. No way to get in touch with a real person, just those forms to "send us a message" and no human ever replies- - you just get canned answers telling you to check their FAQ (the answer isn't there- - the QUESTION isn't even there) or directing you to the message boards.

It is an endless, frustrating, horrible loop. I thought that someone at blogger would eventually respond and straighten everything out.

Nope. No dice.

So, I gave up. Yesterday, I was trying to leave a comment in someone else's blog when I suddenly realized- - hey, blogger now thinks I'm logged in!

For weeks it wouldn't let me in, and now here I am!

I was in, but my formatting was all messed up and no matter what I did, I couldn't make things look exactly right. So, I just gave up on trying to fix it. I took advantage of the "in-ness" to post an "I've moved" note and now I'm actually doing it.

I'm moving my whole blog, lock, stock & barrel, to another service. Years worth of stuff. I worked on it all day yesterday and no end in sight. .. but at least I'll be DONE with blogger. Give me some time to whip it into shape and then come visit me, please.

The new address for Blather From Brooklyn is http://blatherfrombrooklyn.wordpress.com/

If anyone bookmarked my blogger site (http://annulla.blogspot.com), please update your links.

Unfortunately, since I'm moving to a new site, the RSS feed will no longer work. If anyone has advice, please feel free to dish it out. :)

I've done the same thing with Annulla Cooks.

The contents of my old food blog (http://annullacooks.blogspot.com) are moving to http://annullacooks.wordpress.com/.

I hope to see you over at WordPress soon.

PS: I've run into exactly one problem thus far getting set up on WordPress, posted a question in the help forum and got an ACCURATE answer in less than 1/2 hour.

It is just annoying as hell that blogger does not provide any kind of support at all. I mean, hey. .. we're out here needing help and they just ignore us.

If anyone has *ever* found a way to actually contact a blogger employee, I'd love to hear about it.

October 2008


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