[personal profile] annulla
I reached the breaking point with blogger.com and their lack of customer service.

I was actually really happy with blogger(primarily because there was no limit to the number of images I could post in my blog), but I guess that's because I never had a major problem using it. Then, something went wrong. Suddenly, a few weeks ago, I couldn't log in and update my blog.

And of course, I could not reach an employee of the company to resolve the problems, which are all on their end.

I tried and tried and tried and tried to get in and edit my blog. I did everything I could think of and nothing worked. I deleted cookies, I logged off and on the computer, I tried logging in from a different computer, I tried to pretend I'd forgotten my password and requested a reset. Nothing helped.

I tried posting messages on the blogger "help" board but nobody from the company ever responded- - only well-meaning (I guess) bloggers who just didn't know what to suggest. Or rather, they suggested things I'd already done. I tried again anyway, but it made no difference.

Worst of all, I couldn't find a phone number or an e-mail address or ANYTHING for anybody at blogger. No way to get in touch with a real person, just those forms to "send us a message" and no human ever replies- - you just get canned answers telling you to check their FAQ (the answer isn't there- - the QUESTION isn't even there) or directing you to the message boards.

It is an endless, frustrating, horrible loop. I thought that someone at blogger would eventually respond and straighten everything out.

Nope. No dice.

So, I gave up. Yesterday, I was trying to leave a comment in someone else's blog when I suddenly realized- - hey, blogger now thinks I'm logged in!

For weeks it wouldn't let me in, and now here I am!

I was in, but my formatting was all messed up and no matter what I did, I couldn't make things look exactly right. So, I just gave up on trying to fix it. I took advantage of the "in-ness" to post an "I've moved" note and now I'm actually doing it.

I'm moving my whole blog, lock, stock & barrel, to another service. Years worth of stuff. I worked on it all day yesterday and no end in sight. .. but at least I'll be DONE with blogger. Give me some time to whip it into shape and then come visit me, please.

The new address for Blather From Brooklyn is http://blatherfrombrooklyn.wordpress.com/

If anyone bookmarked my blogger site (http://annulla.blogspot.com), please update your links.

Unfortunately, since I'm moving to a new site, the RSS feed will no longer work. If anyone has advice, please feel free to dish it out. :)

I've done the same thing with Annulla Cooks.

The contents of my old food blog (http://annullacooks.blogspot.com) are moving to http://annullacooks.wordpress.com/.

I hope to see you over at WordPress soon.

PS: I've run into exactly one problem thus far getting set up on WordPress, posted a question in the help forum and got an ACCURATE answer in less than 1/2 hour.

It is just annoying as hell that blogger does not provide any kind of support at all. I mean, hey. .. we're out here needing help and they just ignore us.

If anyone has *ever* found a way to actually contact a blogger employee, I'd love to hear about it.

Date: 2007-02-05 06:30 pm (UTC)
From: [identity profile] antof9.livejournal.com
I've got another friend on typepad -- I think she likes it just fine, and I have an RSS feed for her.

If I get a minute later this afternoon, I'll set up an RSS feed for your new ones.

Just out of curiosity, why not just have all your blogging on LJ? I don't know what the advantages are of those other organizations; I just wondered :)

Date: 2007-02-05 08:10 pm (UTC)
From: [identity profile] annulla.livejournal.com
I have a free LJ account. Unless things have changed a lot over the past couple of years, they allow only a small number of photos to be posted on free accounts.

I couldn't find any way to get around their image limits, and annoyance at being unable to post photos in excess of my meager allowance was what drove me to blogger in the first place. In fact, I blogged about it!


Date: 2007-02-06 07:51 am (UTC)
From: [identity profile] thebiblioholic.livejournal.com
Why not host the pics on Flickr, and just embed them in your LJ posts. Flickr's photo hosting capabilities are much nicer, I think.

Date: 2007-02-06 07:50 am (UTC)
From: [identity profile] thebiblioholic.livejournal.com
To change the source of a feed you have to open a support ticket. You need to specify the syndicated account name ([livejournal.com profile] annulla_speaks) and the new RSS address.

Date: 2007-02-05 06:35 pm (UTC)
From: [identity profile] kitsunecharmed.livejournal.com
I was on Blogger for awhile, early last year (long story - please don't ask). I had problems with it from Go. My front page kept formatting itself in new and bizarre configurations, and my new posts would disappear into the ether as soon as I posted them (no error message, just smoothly into oblivion).

I scoured the FAQ pages until I finally found the link to send an actual email to a theoretical actual person, and I sent a detailed email explaining precisely what the problem was, that the answers in the FAQ were not helping, and requesting advice.

Each time I did this, in a couple of hours my blog would magically be fixed. But never, at any time, did anyone contact me to tell me what the hell was going on, how to fix it myself, or how to keep it from happening again. I did get the canned message, even though I'd specifically addressed its recommendations in my email.

And it happened again. And again. We did this dance four times in all, I think.

The difference in support between Blogger and LiveJournal, and the fact that in two or three weeks of blogging over there I'd had these problems over and over, convinced me that Blogger was not a place I wanted to be.

I'm really sorry you have to move all your work, and equally glad you can. Please: when you are safely away, be sure to leave a detailed post on your blog about how and why you were driven to switch from Blogger, and send their elusive service department a final email to say you're gone and they're idiots. Please.

Best of luck at WordPress. I'll see you there. :-)

Date: 2007-02-06 05:23 am (UTC)
From: [identity profile] fancyhorse.livejournal.com
There is a bookcrosser named azuki who had the same trouble, and she (or he?) now loves wordpress. http://bookcrossing.com/forum/5/4169427/10

Date: 2007-02-06 05:31 am (UTC)
From: [identity profile] whytraven.livejournal.com
I switched to WordPress at the start of the year, for Raven's Roads. It has an inbuilt RSS feed. The url should be under 'meta' on your page. Just need to dump it into an account here and we can all read you via our friends pages again.

October 2008


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